Is there a possibility of a refund due to medical reasons?
We don't allow refunds for any reason 60 days prior to the event date.
What is your refund policy?
We do not provide exchanges if you do not make it to our event and if you do not fit the criteria below.
If you purchased your ticket through the OpenRoads Rally or from an authorised sales channel, you will be entitled to a refund (less a booking fee).
For any reason, provided that:
1. You notify us more than 60 days before the advertised event date
2. The service is not operated by a third party (such as training)
3. In the case of services, the services have not already been performed.
You will not be entitled to a refund in the following circumstances
(i) Your ticket was free or complimentary
(ii) Change of mind or buyers remorse
(iii) You choose not to attend the event
(iv) You arrive late to an event and are refused entry on the grounds that latecomers will not be admitted
(v) You have been refused entry to or evicted from the event or Venue
(vi) The advertised ticket price is changed in response to varying levels of consumer demand.
(vii) Tickets are lost or stolen.
(viii) You apply for a refund less than 60 days prior to the event
(ix) For any other reason including but not limited to personal injury, financial hardship, or changes in personal circumstances, which prevent you from attending the event.
Refunds will be paid to the original ticket purchaser. Proof of identity and and/or proof of purchase (including the original ticket) may be requested.Refunds will be processed using the original method of payment.Refunds may not necessarily be available at the time the refund is requested.Refunds will be limited to the face value of the ticket plus any service charges applied to the specific ticket purchase.
Unless required by law, OpenRoads Rally will not reimburse you for auxiliary expenses incurred in connection with your attendance or non-attendance at an event, including a cancelled, rescheduled or relocated event. Auxiliary expenses include, but are not limited to, the cost of travel, meals, car-parking, child-care and accommodation. You may wish to take out ticket and/or travel insurance for those expenses.
We couldn't attend the last event for which we bought tickets. Can these tickets be used for your upcoming event?
Each ticket is valid only for the event it was purchased for and cannot be reused for future events.
